How to Request Deletion of Your Kinerix Account
You may request deletion of your Kinerix account and personal data at any time. A verified parent or legal guardian may submit a request on behalf of a child.
Submit your request through the in-app Request account deletion control, or through the privacy email address or secure request form identified in our Privacy Policy.
We confirm receipt of your request. After we verify it, we process it without undue delay — ordinarily within 45 days, and sooner where practicable. Where applicable law permits an extension, we will notify you of the extension and the reason for it.
When deletion is complete, we permanently remove your personal data from our active systems and notify you. Our backups are kept on a short rolling schedule; if data is ever restored from a backup, we re-apply the deletion so that the data does not reappear.
We retain a limited set of records after deletion, and only where applicable law requires or permits it: proof of consent; signed waivers and records we need in order to establish or defend legal claims; records covered by a legal hold; child-safety records; security and abuse-prevention logs; evidence of the deletion request itself; and billing or tax records. Each is kept only for the period disclosed in our Privacy Policy and Data Retention Policy, is limited to what that purpose requires, and is not used to continue providing the product or to build a profile about you.
We may also retain data that has been de-identified so that it can no longer reasonably be linked to you. We process that data only in de-identified form, and we do not attempt to re-identify it.